GO-Global is a fast, simple, affordable way to access Windows programs from any location, platform and operating system. Unlike other alternatives, GO-Global eliminates the need for Citrix or Microsoft Windows Terminal Services software.
Tele-Support HelpDesk manages the workflow of call centers and help desk departments for small- to medium-sized companies. With over 900 installations in 35 countries, it is Resource Dynamic's flagship product.
Thanks to GraphOn, Tele-Support HelpDesk customers can now manage calls and deliver timely support to their users from any location in the world, over any type of Internet connection, using virtually any remote device.
Initially, Resource Dynamics embarked on a development project to create its own Web interface for HelpDesk. After eight months of work, however, they realized that even when completed, it would encompass only 80% of the features available in the Windows version. Completion of the project would also require a whole new set of testing and QA protocols, plus the ongoing need for specialized staff to manage the HTML platform.
What Resource Dynamics needed was a way to quickly Web-enable HelpDesk rather than creating a separate Web-based product.
"Our solution was to go with GO-Global," said Resource Dynamics President Alan Frankel. "We were able to instantly Web-enable our application without having to modify a single line of code. We selected GO-Global due to its simple implementation and ease of use, its ability to efficiently deliver the fully-functional HelpDesk client desktop interface over the Web, and GraphOn's professional and friendly account representation and support department."
"GO-Global has given us an important competitive edge," concluded Frankel. "Now we can concentrate our development efforts on our core applications, while still satisfying our customers' Web access demands."
About Resource Dynamics
Based in St. Petersburg Beach, Fla., Resource Dynamics develops, markets and supports software solutions that provide customer service, call tracking and help desk functionality. The company's powerful yet cost-effective Tele-Support HelpDesk application can be used as a stand-alone solution or integrates with popular contact management solutions such as ACT!, GoldMine and Outlook. For further information, call 888-633-1020 or visit www.resource-dynamics.com.
About GraphOn
For over a decade, GraphOn has been an innovator of cost-effective, advanced solutions that help customers access applications from anywhere. GraphOn's solutions run under Microsoft (MSFT) Windows, Linux and UNIX, including Sun (SUNW) Solaris, IBM AIX, Hewlett-Packard (HPQ) HP-UX and more. For further information, call 1-800-GRAPHON or visit www.graphon.com.
This press release contains statements that are forward looking as that term is defined by the United States Private Securities Litigation Reform Act of 1995. These statements are based on current expectations that are subject to risks and uncertainties. Actual results will differ due to factors such as shifts in customer demand, product shipment schedules, product mix, competitive products and pricing, technological shifts and other variables. Readers are referred to GraphOn's most recent periodic and other reports filed with the Securities and Exchange Commission.
GraphOn and GO-Global are registered trademarks of GraphOn. Other trademarks belong to their owners.
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